Refund Policy

Last updated: May 2026

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This Refund Policy explains when refunds are available for Batch Match Subscription plan. Please read it carefully before purchasing.

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1. Free Trial First

 

Before purchasing a plan subscription, every new user receives a 3-day free trial with full access to all features. We strongly encourage you to use the trial to evaluate whether Batch Match meets your needs before making a purchase.

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2. No Refund After Activation

 

Once an plan subscription has been activated on a device, the purchase is final and non-refundable. Activation constitutes immediate use of the digital product. This policy applies regardless of how much time remains on the plan subscription.

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3. Eligible Refunds (Unactivated Keys Only)

 

We will issue a full refund for unactivated keys in the following circumstances:

• We will issue a full refund for unactivated plan subscription in the following circumstances:

• The plan was never activated and the request is made within 7 days of payment confirmation

• A technical error on our side prevented you from activating or using your plan subscription

• You were charged twice for the same order due to a payment error

• The app has a critical bug that renders it entirely non-functional and we cannot resolve it within 5 business days

 

5. Non-Refundable Situations

 

Refunds will NOT be issued for:

• Subscrition that have been activated on any device

• Dissatisfaction with assignment availability (availability depends on the delivery platform, not our app)

• User error (e.g. incorrect filters, permissions not granted)

• Changes to third-party platforms that affect functionality

• Account bans or violations of our Terms of Service

• Requests made more than 7 days after payment confirmation

 

6. How to Request a Refund

To request a refund for an eligible unactivated key:

• Email support@batchmatch.com with the subject line "Refund Request"

• Include your portal email address and payment details

• Describe the reason for your request

We will respond within 2 business days. Approved refunds are processed back to your original payment method and typically appear within 5–10 business days.

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7. Chargebacks

 

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account and any associated subscription plan immediately. We encourage you to contact us first — we are happy to resolve legitimate issues directly.

 

8. Contact

Questions about refunds? Email us at: support@batchmatch.com